FAQs

WHO ARE WE?

We are small family owned business. Our goal is to offer high quality and practical products at competitive price! You can read more in our About Us page.

 

WHAT ARE YOUR PAYMENT OPTIONS?

We securely accept Paypal, American Express, Apple Pay, VISA and MasterCard.

You can read more in our Payment Methods page. 

 

 

WHAT ARE YOUR SHIPPING RATES?

We offer free shipping worldwide!

 

 

HOW DOES SHIPPING WORK?

Products are usually shipped within 5 business days. We will send you a tracking code to email provided during checkout.

Order might be shipped in different packages because our products are coming from different suppliers, artisans & hand-crafters.

You can read more in our Shipping & Delivery page.

 

 

WHEN WILL I RECEIVE MY ORDER? ?

This depends on destination countries. We work with ePacket which provides 2-3 weeks delivery to European Union, the US, Canada and Australia after order is shipped. Shipping to other countries could take up to 5 weeks.

Since products are shipped from different warehouse worldwide, we provide more accurate delivery times in each product page.

 

 

WHAT IS YOUR REFUND POLICY? 

We refund only faulty, destroyed or incorrect products. 

We offer 100% Satisfaction Guarantee. Therefore if you are unhappy with our product, you have a right to ask for refund within 14 days after product is delivered! 

All items must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate return, please contact our customers support info@upbeatbox.com. 

We do not refund products which are not yet delivered.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Refunded products should be send to us (not supplier address) at buyers expense.

You can read more in our Refund Policy page.

 

HOW CAN I CANCEL MY ORDER

Order could be cancelled only within 24 hours after it's placed. 

To initiate cancellation, please contact our customers support info@upbeatbox.com.